IT Support · UK-managed
Expert IT Support that keeps UK businesses running 24/7
Reliable, responsive, accountable IT Support from a London MSP. 24/7 service desk, proactive monitoring, on-site engineers and strategic account management, all under one fixed monthly fee. Engineers in London, follow-the-sun cover worldwide.
- Support: +44 (0) 20 8584 1440
- Support email: [email protected]
- Enquiries: +44 (0) 20 8584 1400
- Enquiries email: [email protected]
ISO 27001 · ISO 14001 · Cyber Essentials Plus · Strong CSAT · For decades
UK-staffed IT service desk
Support tickets resolved monthly
UK and international clients
Customer satisfaction rating
The shift
When IT Support fails, the business pays.
We hear it from every IT Director and CIO who ends up partnering with us. These are the four patterns that drag a business down, and what we replace them with.
Tickets sit open for days.
Generic ticketing tools, no SLA enforcement, no escalation path, and no accountability when something stalls. Users go silent, then leave.
✓
P1s acknowledged in 30 seconds, resolved in 12 minutes median.
Out-of-hours requests fall into a void.
Your office closes at 6pm. Your IT incidents do not. Most providers leave you on voicemail until Monday morning.
✓
24/7 UK service desk, follow-the-sun cover. No new hires needed.
Per-ticket billing breaks the budget.
IT spend drifts upward with no predictable monthly number to plan against, making budgeting harder and forecasting more difficult.
✓
Fixed fee per seat. Budget the year in one line.
A different engineer every time.
Rotating engineers who do not know your network, your apps, or your priorities. Every ticket starts from zero, delaying resolution time.
✓
Named TAM + dedicated engineer pool per client.
What is included
IT Support and beyond, under one accountable team.
Start with 24/7 IT support and scale into cyber, cloud, AI, consultancy and disaster recovery, all under one SoW, one bill, one accountable UK team.
24/7 SUPPORT
24/7 Service Desk
Live UK engineers on phone, portal, Teams and email, 24 hours a day, 365 days a year. AI-assisted triage routes incidents to the right person fast.
SOC + MDR
Cyber Security
24/7 UK-based Security Operations Centre delivering managed detection and response, threat hunting, and incident containment across your full estate.
AZURE + AWS
Cloud Services
Architect, migrate and operate workloads on Azure and AWS. Cost optimisation, resilience and security are baked into every design from day one.
PRODUCTION AI
AI Consultancy
Practical AI engineering for UK businesses, scoped to KPIs not demos. Copilot enablement, agents, RAG, and ML deployment by our Kuhnic team.
STRATEGIC ADVISORY
IT Consultancy
Roadmaps, vendor reviews, M&A IT integration, fractional CIO support, and board-grade reporting. Independent strategy from people who have run the kit.
BACKUP + DR
Disaster Recovery
Backup, replication and DR runbooks across cloud and on-prem. Annual failover testing, RTO + RPO commitments documented in your SoW.
Benefits
24/7 IT Support benefits for UK businesses.
The advantages our clients consistently report after switching to a 24/7 UK-managed IT support model.
GROWTH
Increased productivity
24/7 IT support resolves issues quickly, allowing employees to focus on core tasks without interruptions.
COST SAVED
Cost efficiency
Outsourcing IT support reduces the need for in-house teams, leading to significant savings and improved ROI.
PROTECTED
Enhanced security
Continuous monitoring protects against cyber threats and data breaches, ensuring business assets remain secure.
SCALABLE
Seamless scalability
IT systems adapt effortlessly to business growth, supporting new locations and increased user demands.
FAST RESOLUTION
Immediate issue resolution
Quick response times minimise downtime, ensuring that technical problems are addressed immediately.
WORLDWIDE
Global accessibility
Support across time zones enables businesses to operate continuously and meet customer demands.
Why Transputec
Why UK businesses choose us for IT Support.
We are an independent London MSP, privately held for decades. No private equity owner, no rollup risk, no script-readers.
01
Outcomes on the contract
We measure ourselves on XLAs, not just SLAs.
Most providers report whether they answered the phone. We report whether the business moved, against your KPIs, every quarter.
- Rapid phone answer, high first-call fix
- Rapid median P1 containment
- cyber risk coverage included
02
One team, every layer
Desk, network, cloud, endpoints, under one SoW.
Most clients retire 5-7 supplier contracts when they sign with us. One bill, one accountable team, one phone number.
- Avg 7 vendors retired per engagement
- Microsoft Solutions Partner + AWS Advanced Tier
- UK-led, no offshore call centres
03
Independent & people-led
Run by engineers, not script-readers.
120 specialists, average tenure 9 years. The engineer who answers your P1 has been at the firm longer than most CIOs have been in post.
- Privately held for decades
- 11-year average client tenure
- Strong CSAT, audited monthly
Insights & Resources
Insights & Market Intelligence
Frequently asked
Answers to what UK IT leaders ask us most.
What does Transputec’s IT Support cover?
Our IT Support covers a 24/7 UK service desk, proactive monitoring across endpoints, servers, network and cloud, on-site engineering despatched across the UK, strategic account management, and Intune-driven endpoint and device management. One fixed monthly fee per seat, one accountable team. Read more about our managed IT service desk.
How fast is your IT support response time?
Our IT Support covers a 24/7 UK service desk, proactive monitoring across endpoints, servers, network and cloud, on-site engineering despatched across the UK, strategic account management, and Intune-driven endpoint and device management. One fixed monthly fee per seat, one accountable team. Read more about our managed IT service desk.
Is your IT support team based in the UK?
Our IT Support covers a 24/7 UK service desk, proactive monitoring across endpoints, servers, network and cloud, on-site engineering despatched across the UK, strategic account management, and Intune-driven endpoint and device management. One fixed monthly fee per seat, one accountable team. Read more about our managed IT service desk.
How does the IT Support onboarding work?
Our IT Support covers a 24/7 UK service desk, proactive monitoring across endpoints, servers, network and cloud, on-site engineering despatched across the UK, strategic account management, and Intune-driven endpoint and device management. One fixed monthly fee per seat, one accountable team. Read more about our managed IT service desk.
How much does managed IT Support cost?
Our IT Support covers a 24/7 UK service desk, proactive monitoring across endpoints, servers, network and cloud, on-site engineering despatched across the UK, strategic account management, and Intune-driven endpoint and device management. One fixed monthly fee per seat, one accountable team. Read more about our managed IT service desk.
What certifications does Transputec hold?
Our IT Support covers a 24/7 UK service desk, proactive monitoring across endpoints, servers, network and cloud, on-site engineering despatched across the UK, strategic account management, and Intune-driven endpoint and device management. One fixed monthly fee per seat, one accountable team. Read more about our managed IT service desk.
Free IT support assessment
We are passionate about IT Support. We have made it easier for you to get it 24/7.
A short session with a Transputec architect. We listen, audit your current IT support setup, and send you a one-page maturity scorecard plus a cost benchmark against UK MSP averages.
- Rapid average answer time, high first-call resolution
- 24/7/365 UK-staffed service desk
- ISO 27001, Cyber Essentials Plus certified
- Strong rolling CSAT, published monthly