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I'm a CIO
Strategy, AI, board alignment
I'm a COO
Operations & cost control
I'm an IT Manager
Delivery & vendor management
I'm a CEO
Growth, risk, board readiness
Managed IT Services Provider for UK Businesses, Powered by AI.
Fixed-fee managed IT, contracted run-cost, 24/7 IT Support, service commitments under SLA, quarterly business reviews tied to your OKRs.
Predictable IT. Predictable budget. Contracted outcomes.
Fixed monthly fee, 24/7 IT Support, service commitments under SLA, quarterly business reviews tied to your operational KPIs. A London-based partner.
Get your inbox back. We catch incidents before users do.
We catch incidents before users do, with rapid live-answer times and top-decile NPS. Your team gets its calendar back.
Grow the business. We'll run the IT, contracted to outcomes.
Business reviews tied to your OKRs, service commitments under SLA, ISO 27001 certified. London HQ, UK-shifted service desk, AI Consultancy and Cyber under one accountable team.
✓
30%+ reduction in run-cost vs. in-house equivalent
✓
AI & automation programmes that move KPIs, not slides
✓
Quarterly business reviews tied to your OKRs and roadmap
✓
Vendor sprawl, gone. One contract for cyber, cloud, service desk and AI.
✓
Fixed monthly fee. Service commitments contracted. Risk transferred, not just managed.
✓
XLA outcomes per quarter, mapped to your ops KPIs. No 'tickets closed' theatre.
✓
95.7% customer happiness rating · NPS 79 across managed users
✓
First-call resolution 78% · avg. answer under 30s
✓
1,000+ projects delivered · ISO-certified · UK service desk
✓
Predictable monthly cost · no per-ticket bills or surprise charges
✓
Cyber breach risk reduced · brand and reputation protected
✓
Service commitments contracted · continuity by design
Risk transferred, not just managed.
customer happiness
net promoter score
ISO Certification
ISO Certification
projects delivered
carbon reduction
TRUSTED BY
The CIOs who got the roadmap shipping.
What COOs say after a year with Transputec.
The IT teams who got their weekends back.
The owners who slept through Black Friday.
“Transputec worked with us to define a solution for the future, scaled with the security and resilience that we need. The cloud migration was delivered seamlessly with a great team of resources.”
Matthew Kennedy
Operations Manager
Incisive Media
“Transputec impressed with excellent customer service, expertise and flexibility. They successfully migrated services to Microsoft Azure for global operations, delivering a resilient platform.”
Clive Whitford
Head of Infrastructure
InfoproDigital
“Migrating to Exchange Online has simplified our infrastructure and removed the risks of running older versions on-prem. We now have a consistent, reliable email experience for all staff.”
Kathryn Downs
Chief Information Officer
The Woodland Trust
“As TSG global operations grow, we are confident that Transputec will be a trusted partner every step of the way. Their expertise and commitment make them an integral part of our team.”
John Baycroft
Director
Team Savante Group
“Transputec team have provided excellent support throughout, providing clear guidance on the process and updates on progress, along with defining areas for improvement.”
Josie Boyce
Office Manager,
Gore Street Capital
“Transputec have a great team of friendly and professional experts who fit in with our culture. We are confident in our choice of partner.”
Fraser Macleod
Head of IT
Amber Infrastructure Group
“Transputec’s expertise in incident management, service enhancements and user education has significantly improved productivity and user satisfaction. They continue to deliver exceptional IT services.”
Vinay Chavda
Regional IT Manager
Diocesan IT Consortium
“Transputec’s comprehensive approach, technical expertise and collaborative spirit were instrumental, positioning the company for enhanced efficiency, security and collaboration in the digital age.”
Robert Jones
CTO
Blockspace Group
“Transputec successfully met all project objectives. Their expertise and support were vital in upgrading our devices to Windows 11, delivered cost-efficiently and with minimal user disruption.”
Ben Summerfield
IT Director
Diocese of Guildford
“Everyone we have worked with at Transputec has shown great skills, professionalism and the pragmatism that has let us get everything done.”
Adam Bradley
IT Director
Urbanest
“Transputec has an exceptional team of courteous and professional experts. We are confident they will continue to enhance our IT infrastructure and the services we offer across all locations.”
Gearoid Slowey
Head of Technology Operations
World Rugby
“Our emergency services department deals with humanitarian emergencies anywhere in the world. We need equipment at very short notice for our relief workers.”
Mark Calleran
Chief Information Officer
The Salvation Army
Our Strategic Partners
Recognition & Excellence
MSP Specialist of the Year
PCR Awards 2025
MSP Specialists of the year
PCR Awards 2023
MSP of the Year
Cloud Computing 2022
Exceptional Cloud Service
Cloud Computing 2024
Best IT Solutions Company
Prestige Awards 2023
Corporate Reseller of the Year
CRN Channel Awards 2021
For the CIO · concerns
The three questions your operating-model owner brings.
You don't need another supplier. You need an operating partner that scales with you, and reduces, not adds, complexity.
Q · 01
“Can you operate as a strategic partner, not just a supplier?”
✓ Short answer
Every engagement comes with a named executive sponsor and a quarterly business review tied to your OKRs, not our ticket queue.
Exec sponsor
Named, on every QBR
Review cadence
Quarterly · OKR-aligned
Roadmap
Joint, owned with you
Q · 02
“Can you scale globally and integrate with my operating model?”
✓ Short answer
London-headquartered, follow-the-sun delivery, plug-in to your ITSM, identity, and governance, under your RACI, not ours.
Coverage
24/7 · 4 continents
ITSM
ServiceNow · Jira · yours
Governance
BYO RACI · change
Q · 03
“Will this simplify my model, or add complexity?”
✓ Short answer
Nine vendors collapse into one SoW. One bill, one neck to grab, one team accountable for cyber, cloud and AI together.
Consolidation
Avg 7 vendors retired
FinOps
Bundled · cert. practitioners
Exit
Assistance baked in
FOR THE COO
What COOs ask before they sign.
Cost predictability, vendor accountability, board-defensible procurement decisions.
Q · 01
My CFO needs cost predictability.
✓ Short answer
Fixed monthly fee. Multi-year price hold. Annual ramp capped to inflation index.
Exec sponsor
Named, on every QBR
Review cadence
Quarterly · OKR-aligned
Roadmap
Joint, owned with you
Q · 02
The board wants one accountable supplier.
✓ Short answer
One contract. One QBR. One number to call when it matters.
Coverage
24/7 · 4 continents
ITSM
ServiceNow · Jira · yours
Governance
BYO RACI · change
Q · 03
How do I defend the procurement decision?
✓ Short answer
Pre-built business case template, board-pack deck, three reference customers in your sector.
Consolidation
Avg 7 vendors retired
FinOps
Bundled · cert. practitioners
Exit
Assistance baked in
For the IT Manager · concerns
The three questions you ask when you remember the last MSP.
We've replaced enough MSPs to know what bad looks like. Day-one for us means your phone stops ringing, and stays quiet.
Q · 01
“Will you actually make my life easier day-to-day?”
✓ Short answer
Our desk goes live by 09:00 on day one, your top-20 runbooks are signed off by 5pm, and your weekends start coming back inside a fortnight.
Answer time
< 30 seconds
First-call fix
78%
Cutover
Day 31 to XLA
Q · 02
“Do you understand ITSM, tooling and escalation properly?”
✓ Short answer
We're ITIL-aligned. Bring your ServiceNow, Jira SM, Freshservice, or run ours. Named L3s on the contract, not faceless tier-1s. Quarterly XLA reviews keep us honest.
Process
ITIL-aligned
Tooling
Agnostic · integrated
Escalation
Named L3 engineers
Q · 03
“Can I trust you not to create noise or friction?”
✓ Short answer
We measure ourselves on XLAs, how it feels, not just SLAs. Alert noise drops 97% in week two, and our champions empower your team rather than gatekeep.
Measure
XLA, not just SLA
Week 2
97% noise reduction
Style
Champions, not gatekeepers
For the Business Owner / CEO · concerns
The three questions you ask before you sign anything.
You want IT off your worry list and onto your growth list. Predictable cost, predictable risk, predictable people.
Q · 01
“Will you protect and support my business growth and reputation?”
✓ Short answer
Service commitments are baked into every contract, so a breach never becomes a balance-sheet event or a board crisis. Risk transferred, not just managed.
Commitment
£1M per incident
Continuity
99.98% uptime
Reporting
ICO / FCA drafted
Q · 02
“Will IT stop being a blocker or a risk?”
✓ Short answer
We absorb the operational noise so your team ships product. AI workstreams in production, not pilots, in the first quarter.
Pricing
Fixed monthly fee
Surprise bills
Zero
AI shipped
47 in production
Q · 03
“Is your company credible and stable?”
✓ Short answer
Privately held for decades. No debt, no PE owner pushing upsell, no roll-up risk. Clients stay an average of 11 years.
Founded
Established · independent
NPS
79
Avg tenure
11 years
ONE IT SERVICES PROVIDER · SIX SERVICES
Managed IT Services, IT Support and Cyber under one accountable team.
From one IT Services Provider: detection, response, evidence and recovery designed to work as one. No tool sprawl, no finger-pointing when minutes matter.
Top priority
Managed IT Services
A single accountable team across service desk, infrastructure and networks. Rapid live-answer, 24/7.
Managed IT Services →Respond
Cyber Incident Response
Priority response retainer. Forensics, containment, recovery, regulator-ready reporting.
Cyber Security Services →Innovate
AI & Automation
Kuhnic.ai division. Production-grade automation that moves real KPIs.
AI Consulting Services →Empower
Modern Workplace
Microsoft 365, Copilot, Intune. The hybrid workspace your people actually use.
Modern Workplace →Scale
Cloud, Azure & AWS
Migration, FinOps, landing zones, DRaaS. Predictable cost, no surprise bills.
Managed Cloud Services →Advise
IT Consultancy
Strategy, virtual CIO and CTO, IT roadmaps for board-level alignment.
IT Consultancy Services →CYBER SECURITY · GENAI
“We had a great experience with Transputec for our web app penetration testing. Clear, actionable recommendations to improve our security.”
Maksim Ivanov, CTO, Discover Beagle
A 3-vector GenAI penetration test (Network, Web, APIs) with a clear remediation plan, delivered with high client satisfaction.
INFRASTRUCTURE INVESTMENT · UK
“Transputec have a great team of friendly and professional experts. The transition activities were well informed, communicated and delivered with a sound structure for support.”
Fraser Macleod, Head of IT, Amber Infrastructure Group
24/7 IT support and SOC monitoring across 9 offices on 4 continents, transitioned November 2023.
GLOBAL SPORT · 132 NATIONS
“Transputec has an exceptional team of courteous and professional experts who meticulously guided us through the transition. We are confident they will continue to enhance our IT infrastructure.”
Gearoid Slowey, Head of Group Technology Operations, World Rugby
Zero-disruption transition to 24/7 managed services across hybrid cloud and AWS, supporting 500M+ fans worldwide.
STUDENT ACCOMMODATION · LONDON
“Everyone we have worked with at Transputec has shown great skills, professionalism, and the pragmatism that has let us get everything done.”
Adam Bradley, IT Director, Urbanest
End-to-end infrastructure upgrade and Azure + M365 migration across 9 prime London properties under a strict deadline.
THE XLA DIFFERENCE, FOR SECURITY
SLAs measure us. XLAs measure your risk.
A board-ready agreement that puts detection time, dwell time and audit evidence on the contract, not just whether the SOC picked up the phone.
TRADITIONAL SLA
“Did we pick up the phone?”
- Ticket response time
- First-call resolution
- Hours of cover
- Escalation paths
TRANSPUTEC XLA
“Did the business move?”
- Time-to-recovery for the business process
- CSAT and employee productivity index
- Risk reduction (CVE remediation, MTTR
- AI/automation outcomes shipped per quarter
OUTCOMES FOR THE CIO
Run-cost down. Roadmap shipping.
XLAs tie our fee to the things your board cares about, cost, productivity, and the AI work that actually shipped.
Lower vs. in-house equivalent, like-for-like.
Returned to internal teams every year.
Automations live across the client base.
QBRs tied to your roadmap, not our ticket queue.
FOR THE COO
Operational outcomes you can budget for.
Vendor consolidation, fixed monthly fee, and quarterly reviews tied to your operational KPIs.
Vendor count down by 80%
Spend predictable to the £
Board-defensible procurement
Service commitments contracted
OUTCOMES FOR THE IT MANAGER
Tickets answered. Weekends back.
XLAs measure what your users actually feel, answer time, first-call resolution, and how often the desk gets you out of bed.
Speed-to-human on the service desk.
Resolved without a callback or escalation.
CSAT across managed users · NPS 79.
Service availability, trailing 12 months.
OUTCOMES FOR THE BUSINESS OWNER
IT that protects the P&L.
For the UK CEO and CFO, a fixed monthly fee with service commitments contracted so a breach never becomes a balance-sheet event.
Fixed monthly fee. No per-ticket bills, ever.
Per-incident financial backstop in every contract.
Uptime across managed estates, 12-month rolling.
One accountable team for cyber, cloud and AI.
The business case writes itself.
Run-cost modelled to the line item, partner credentials your CFO recognises, and the thinking your board will read on the train home.
£1.42M out, £412k in. 3.4× ROI.
Based on the median engagement for a 2,000-seat enterprise. We model yours line by line, and put it in writing inside the SoW. Quarterly business reviews recalibrate the model against your actual outcomes, so the numbers stay yours to defend at every board meeting.
The MSP your CFO can defend.
Fixed monthly fee in writing, vendor consolidation modelled to the £, and a board-pack template your finance director will sign.
£1.42M out, £412k in. 3.4× ROI.
Based on the median engagement for a 2,000-seat enterprise. We model yours line by line, and put it in writing inside the SoW. Quarterly business reviews recalibrate the model against your actual outcomes, so the numbers stay yours to defend at every board meeting.
Every vendor you run. One number to call.
Accreditations across the whole stack, an SLA you can read in 30 seconds, and a day-one plan that proves itself before you go home.
Day-one is busy. By 5pm, it pays off.
In writing. In the SoW.
Run by people you can call.
Real customers, a real team, real pricing, and a initial assessment that doesn't oblige you to anything.
They behave like part of our team, and they think one quarter ahead of us.
Predictable monthly cost. No surprise invoices. My finance director sleeps.
When we had a real incident, the bill never came. The warranty paid out.
An independent, London-based MSP. Founded by engineers in 1989.
Privately held, no debt, no PE owner pushing us to upsell. 120 specialists in cyber, cloud and AI, most have been here over a decade.
Fixed per-seat. No surprise invoices, ever.
Insights & Resources
Insights & Market Intelligence
FREQUENTLY ASKED QUESTIONS
Frequently asked questions
How are your Managed IT Services priced?
Fixed per-seat monthly fee, written into the Statement of Work (SoW). Three tiers ranging from £42 to £94 per UK user per month, with multi-year price hold and annual increases capped to the UK inflation index. No surprise invoices, no hourly billing creep, no consultancy upcharges. See our Managed IT Services for current scope.
What services and partner credentials does Transputec offer?
Transputec delivers across five core UK pillars: Managed IT Services, Cyber Security, Cloud Services, IT Consultancy and AI Consulting, with IT Procurement and Microsoft Modern Workplace as specialist offerings. One accountable UK delivery team across the full stack. Our partner credentials include Microsoft Solutions Partner (Infrastructure and Data & AI on Azure), AWS Advanced Tier Services Partner, Cisco Select Integrator with Core Security Solutions Specialization, Lenovo 360 Gold Partner, Dell Technologies Gold Partner and Mimecast Partner. For live UK Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Service Level Agreement (SLA) performance, see our customer satisfaction data page.
How long does onboarding take?
Onboarding typically completes within around six weeks from signed contract to live-to-XLA (Experience Level Agreement). Week 1: legal pack and secure data exchange. Week 2: maturity discovery and RACI (Responsible, Accountable, Consulted, Informed) mapping. Week 3: transition plan signed off. Week 4: tooling deployed including Security Information and Event Management (SIEM), monitoring and runbooks. Week 5: knowledge transfer and incident shadowing. Week 6: cutover and XLA baseline. See our case studies for real UK migration examples.
Do you also offer AI consulting?
Yes. AI is woven into every contract, with a quarterly AI workshop and a roadmap your board can fund. We have shipped production AI workstreams (chat agents, Retrieval-Augmented Generation (RAG) systems, finance automation, voice agents) for UK clients. For deeper AI work, our AI division Kuhnic AI partners on bespoke builds. See our AI Consulting Services.
Is the service desk really 24/7?
Yes. 24/7/365, answered by a live human in London. Rapid live-answer, P1 acknowledged under our contracted Service Level Agreement (SLA), top-decile Net Promoter Score (NPS). Coverage spans phone, portal, Microsoft Teams and email. Out-of-hours coverage is included in every tier, not a paid extra. See UK Service Desk for the full coverage map.
What certifications and accreditations do you hold?
ISO 27001, ISO 14001, ISO 9001 and Cyber Essentials Plus, with Data Protection Registration. We are a Crown Commercial Service G-Cloud 14 framework supplier and TePAS 2 [RM6098] supplier across Lots 2, 3 and 8. Partner credentials: Microsoft Solutions Partner (Infrastructure and Data & AI on Azure), AWS Advanced Tier Services Partner, Cisco Select Integrator with Core Security Solutions Specialization, Lenovo 360 Gold Partner, Dell Technologies Gold Partner and Mimecast Partner. Read our ISO 27001 reference or our full UK certifications list.
What is involved in switching from our current MSP?
We have migrated more than 47 UK organisations from incumbent Managed Service Providers (MSPs) in recent years. Zero-downtime cutover is part of the plan. The first 30 days run dual-operation while we shadow your existing tickets, monitoring and runbooks. Day 31 cutover. Your existing data, history and tooling configurations are preserved. A 25% hold-back of year-1 fee is released only after the Experience Level Agreement (XLA) scorecard hits agreed thresholds. See our UK migration case studies for outcomes.
Do you support multi-region IT estates?
Yes. London HQ, UK-shifted service desk, globally deployed. Our managed clients span 4 continents with 24/7 follow-the-sun cover and named regional engineers for time-sensitive work. Cloud workloads in AWS and Azure across 7 regions. Local Service Level Agreement (SLA) pegging for each region. See our Cloud Services for multi-region detail.
What is the difference between Transputec and a national Managed Service Provider chain?
Independent UK MSP versus multi-national rollup. Transputec is privately held with no private-equity owner or rollup risk, one accountable London delivery team, and direct lines to UK regulators including the ICO and NCSC. National MSP chains typically route tickets across regions and consolidate margins for shareholders. Our average customer tenure is 11 years, and clients stay because the same team picks up the phone each year. Read why UK organisations partner with us or the NCSC guidance on supply chain security.
Three answers for your next board meeting.
A working session with a Transputec architect. Run-cost benchmark, an AI shortlist that fits your data, and an XLA outline, even if we don't end up working together.
- Run-cost benchmark against in-house + named MSPs
- AI shortlist tied to KPIs, with feasibility ratings
- XLA proposal aligned to your top three OKRs
Make IT operate like a utility.
Fixed fee. Contracted outcomes. Service commitments under SLA. Let's build your business case.
- Run-cost benchmark against in-house + named MSPs
- AI shortlist tied to KPIs, with feasibility ratings
- XLA proposal aligned to your top three OKRs
Hand over the noise. Keep the interesting work.
A working session with a Transputec service-delivery lead. Ticket-pattern review, a 30-day quick-wins plan, and an outline XLA, even if we don't end up working together.
- Ticket-pattern review across your last 90 days
- A 30-day quick-wins plan, sized to your team
- XLA proposal you can take straight to your director
Make IT a fixed cost, not a board-meeting topic.
A working session with a Transputec director. Commercial benchmark, risk register against your current setup, and a fixed-fee XLA proposal, even if we don't end up working together.
- Commercial benchmark vs. your current IT spend
- Risk register: cyber, continuity, vendor concentration
- Fixed-fee XLA with service commitments under SLA
Anti-Slavery, Human Trafficking and Modern Slavery Policy Statement
Transputec Limited is strongly opposed to slavery and human trafficking. We strive to act ethically and with integrity in all our business dealings and relationships to ensure that slavery and human trafficking is not taking place within our organisation or our supply chains.