Outsourced IT Support
Services Tailored To Your Business
Focus on growing your business while we handle your IT. With Transputec’s expert Outsourced IT Support, you’ll get 24/7 access to skilled professionals, proactive monitoring, and cost-effective solutions designed to keep your systems running smoothly.
Why Choose Outsourced IT Support from Transputec?
In today’s fast-paced digital world, reliable IT support is no longer a luxury—it’s a necessity. At Transputec, we provide Outsourced IT Support Services to businesses across London and the UK, ensuring your technology works as hard as you do. Whether you’re a small business or a large enterprise, our team of highly skilled IT professionals is here to provide the support you need, when you need it.
Our commitment to excellence is reflected in our industry-leading Net Promoter Score (NPS), a globally recognised metric for customer satisfaction. With an NPS score of 85, we’re proud to be ranked among the top IT support providers in the UK. Learn more about why NPS matters and how it reflects our dedication to delivering exceptional service. Click here: Net Promoter Score (NPS).
Outsourced IT Support Services Benefits
The key advantages of our Outsourced IT Support
Cost Saving
Reduce overhead costs by eliminating the need for an in-house IT team.
24/7 Support
Get 24/7 assistance to resolve issues quickly and minimise downtime.
Access to Expertise
Leverage the skills of certified IT experts with experience across industries.
Proactive Monitoring
Prevent issues before they occur with advanced monitoring tools.
Scalability
Easily scale your IT support as your business grows.
Focus on Core Business
Free up your team to focus on what they do best—running your business
Comprehensive Outsourced IT Support Services
At Transputec, we offer a full range of Outsourced IT Support Services to meet your unique business needs. Our services include:
IT Service Desk Support
24/7, fast and reliable assistance for all your IT issues.
Network Management
Ensure your network is secure, stable, and optimised for performance.
Cybersecurity Solutions
Protect your business from threats with advanced security measures.
Cloud Services Solutions
Seamless cloud migration, integration, management, and support.
Data Backup and Recovery
Safeguard your data with automated backups and disaster recovery plans.
H/W and Software Support
Installation, maintenance, and troubleshooting for all your IT assets.
Get Ready for IT Support with Transputec
This blog discusses the necessity of outsourced IT support services for SMBs and outlines how Transputec assists them in this.
Contact Us
Want to know more about IT Support?
Discover how we can help.
Why Transputec is the Best Choice for Outsourced IT Support
When it comes to Outsourced IT Support, not all providers are created equal. Here’s why businesses across the UK trust Transputec:
Proven Expertise
Over 35 years of experience delivering top-notch IT support.
Tailored Solutions
Customised IT services designed to meet your specific needs.
24/7 Availability
Round-the-clock support to keep your business running smoothly.
Industry Recognition
Award-winning services and a high Net Promoter Score (NPS).
Commitment to Security
Advanced cybersecurity measures to protect your data and systems.
Customer Satisfaction
Our commitment to excellence is shown in our industry-leading NPS of 85.
Testimonials And Case Studies
What our clients say about our Outsourced IT Support.
Don’t just take our word for it—hear from businesses that have transformed their operations with Transputec’s Outsourced IT Support:
We evaluated Gore Street Capital’s IT setup, pinpointed issues, and delivered customised solutions.
We executed a series of parallel tasks for FSL to ensure a seamless migration into a managed service environment.
Our DevOps team thoroughly assessed IQPC’s AWS environment, identifying key areas for optimisation.
Ready to Transform Your IT Support?
Don’t let IT issues hold your business back. With Transputec’s Outsourced IT Support, you’ll get the expertise, reliability, and peace of mind you need to focus on what matters most—growing your business.
Cost Calculator
Estimate your monthly IT support costs
Frequently Asked Questions
Questions about Outsourced IT Support Services
What is Outsourced IT Support?
Outsourced IT Support is a service where businesses hire external IT experts to manage their technology infrastructure, troubleshoot issues, and provide ongoing technical assistance. This allows companies to focus on their core operations while ensuring their IT systems run smoothly and securely.
Why Should I Outsource IT Support?
Outsourcing IT Support offers several benefits, including:
- Cost Savings: Avoid the expense of hiring and training an in-house IT team.
- Access to Expertise: Gain access to a team of skilled IT professionals with diverse experience.
- 24/7 Support: Many providers offer round-the-clock assistance to resolve issues quickly.
- Scalability: Easily scale IT services up or down based on your business needs.
- Focus on Core Business: Free up time and resources to focus on growing your business.
What Services Are Included in Outsourced IT Support?
Outsourced IT Support typically includes:
- Help Desk Support: Resolving day-to-day IT issues for employees.
- Network Management: Monitoring and maintaining your network infrastructure.
- Cybersecurity: Protecting your systems from threats like malware and phishing.
- Data Backup and Recovery: Ensuring your data is securely backed up and recoverable in case of emergencies.
- Software and Hardware Support: Installing, updating, and troubleshooting software and hardware.
How Does Outsourced IT Support Benefit Small Businesses?
Outsourced IT Support is particularly beneficial for small businesses because:
- It provides access to enterprise-level IT expertise at an affordable cost.
- It eliminates the need for a dedicated in-house IT team, reducing overhead expenses.
- It ensures small businesses can compete with larger companies by leveraging advanced technology and support.
Is Outsourced IT Support Secure?
es, reputable Outsourced IT Support providers prioritize security by:
- Implementing advanced cybersecurity measures like firewalls, encryption, and intrusion detection systems.
- Conducting regular security audits and vulnerability assessments.
- Providing employee training to prevent phishing and other cyber threats.
- Ensuring compliance with industry standards like GDPR, HIPAA, and ISO 27001.
How Much Does Outsourced IT Support Cost?
The cost of Outsourced IT Support varies depending on:
- The size of your business.
- The scope of services required (e.g., basic help desk vs. comprehensive IT management).
- The level of support (e.g., 24/7 vs. business hours only).
- Most providers offer flexible pricing models, such as monthly subscriptions or pay-as-you-go plans, to suit your budget.
Can Outsourced IT Support Work with My Existing IT Team?
Absolutely! Outsourced IT Support can complement your existing IT team by:
- Handling routine tasks, allowing your in-house team to focus on strategic projects.
- Providing specialized expertise for complex issues.
- Offering additional support during peak periods or emergenci
How Do I Choose the Right Outsourced IT Support Provider?
When selecting an Outsourced IT Support provider, consider:
- Experience and Expertise: Look for a provider with a proven track record in your industry.
- Range of Services: Ensure they offer the specific services your business needs.
- Response Times: Check their average response and resolution times.
- Customer Reviews: Read testimonials and case studies to gauge their reliability.
- Scalability: Choose a provider that can grow with your business.
What Industries Can Benefit from Outsourced IT Support?
Outsourced IT Support is beneficial for a wide range of industries, including:
- Healthcare: Ensuring compliance with regulations like HIPAA and securing patient data.
- Finance: Protecting sensitive financial information and maintaining system uptime.
- Retail: Managing point-of-sale systems and e-commerce platforms.
- Legal: Safeguarding confidential client information and ensuring document security.
- Manufacturing: Supporting IoT devices and maintaining operational efficiency.
How Quickly Can Outsourced IT Support Resolve Issues?
Response times vary by provider, but most reputable Outsourced IT Support companies offer:
- Immediate Assistance: For critical issues, many providers guarantee a response within 15-30 minutes.
- SLA-Backed Support: Service Level Agreements (SLAs) ensure issues are resolved within a specified timeframe.
- Proactive Monitoring: Many providers use tools to detect and resolve issues before they impact your business.
What Happens if There’s an IT Emergency?
In case of an IT emergency, your Outsourced IT Support provider will:
- Immediately prioritise the issue and assign a dedicated team to resolve it.
- Use remote support tools to diagnose and fix the problem quickly.
- If necessary, dispatch on-site technicians to address hardware or network failures.
- Provide regular updates until the issue is fully resolved.
Can Outsourced IT Support Help with Cloud Services?
Yes, most Outsourced IT Support providers offer cloud-related services, including:
- Cloud Migration: Helping businesses transition to cloud-based systems.
- Cloud Management: Monitoring and optimising cloud infrastructure.
- Cloud Security: Ensuring data stored in the cloud is protected from breaches.
- Cloud Backup: Automating data backups to the cloud for disaster recovery.
How Do I Get Started with Outsourced IT Support?
Getting started is simple:
- Contact the Provider: Reach out to discuss your business needs and goals.
- Assessment: The provider will assess your current IT infrastructure and identify areas for improvement.
- Custom Plan: They’ll create a tailored IT support plan to meet your requirements.
- Implementation: The provider will onboard your business and begin delivering services.
What Makes Transputec’s Outsourced IT Support Different?
Transputec stands out because:
- We offer tailored IT solutions designed to meet your unique business needs.
- Our team of highly skilled professionals has extensive experience across industries.
- We provide 24/7 support to ensure your systems are always up and running.
- We prioritise security and compliance, keeping your data safe and your business protected.
