Reliable Managed IT Support Services, Available 24/7
Give your organisation the support it needs with our managed IT support services that cut costs, reduce incidents, and improve user experiences. We handle your technology so your teams can focus on growth.
Book a free 20-minute consultation with our experts.
Trusted Outsourced IT Support for Businesses
Custom IT, Seamless Growth
Outsourcing your managed IT services to us means partnering with a team that treats your business as its own. We combine decades of experience, advanced technology expertise, and a people-first approach to deliver reliable, proactive, and cost-effective IT support. Our team monitors, maintains, and optimises your IT infrastructure around the clock, preventing issues before they disrupt your operations.
Strategic IT for Modern Business
We understand that every organisation is different, so we tailor our services to fit your exact needs. Whether you’re scaling fast, managing hybrid teams, or tightening cybersecurity, we build solutions that keep your systems secure, efficient, and ready for growth. With transparent reporting, responsive communication, and proven results, we give you confidence that your IT is in expert hands so you can focus on what truly matters: growing your business.
Customer Who Use Us
Why Use Our IT Support Services
Better End User Experience
We believe exceptional end-user support is the cornerstone of successful IT operations. Our Managed Service Desk is specifically designed to enhance end-user support experiences and ensure maximum satisfaction, as evidenced by our consistently high NPS scores.
Enhanced Productivity
Our Service Desk experts excel at handling tickets with clear communication to end-users. We handle your IT support needs so your internal resources can focus on strategic business initiatives, translating into high-end user satisfaction and significantly greater overall productivity.
Cost Savings
We provide measurable cost savings compared to maintaining in-house IT support teams without impacting flexibility. Confidently reduce costs associated with staff recruitment, learning, training, and IT infrastructure while enjoying superior, responsive support and service quality.
Scalability and Flexibility
We understand businesses evolve and grow. Our Managed Service Desk offers scalability and flexibility to align with changing IT requirements. We scale up or down accordingly, answering and handling calls while providing world-class customer experiences consistently.
Exceptional SLA's
Our exceptional service quality is achieved through our people and tools, delivering significant reductions in response and resolution times for IT issues. This commitment to efficient support is reflected in our consistently high real-time NPS scores.
One Touch Issue Resolution
Our Service Desk teams are supported by innovative internally-built AI engines that provide valuable insights to support requests, dramatically reducing response and resolution times for issues and support tickets, ensuring faster problem-solving and improved user satisfaction.
Our Performance Highlights
Frequently Asked Questions
What is a Managed IT Service Desk?
A IT Service Desk also known as an IT Help Desk, is a comprehensive solution that provides businesses with a dedicated team to handle their IT support needs. This service is designed to manage and resolve IT issues, ensuring a streamlined process and increased productivity. Transputec’s service desk is manned 24×7 providing round-the-clock support. We answer the calls as if it were your teams and have a determination to provide an exceptional service to your end users.
A Managed IT Service Desk, also known as an IT Help desk, is a solution that offers businesses a dedicated team to assist with their IT support requirements. This service aims to efficiently handle and resolve IT issues, leading to smoother operations and improved productivity. It covers a range of services like technical support, resolving problems, fixing software and hardware issues, managing user accounts, and other IT-related tasks.
Transputec’s service desk is available 24/7, ensuring continuous support for your business. We answer calls as if we are part of your team, and our goal is to provide exceptional service to your end users.
What does an Managed IT Service Desk do?
An Managed IT Service Desk serves as the first point of contact for users facing issues with their technology infrastructure. They provide critical support, including troubleshooting, problem resolution, and maintaining the overall IT environment.
What are the benefits of a fully managed IT Service?
A fully Managed IT Service Desk involves outsourcing your business’s IT needs to a specialised provider. This service covers everything from network management to end-user support, allowing businesses to focus on their core operations.
What is the difference between IT Services and Managed IT Services?
IT Services refer to the broad spectrum of services involving technology, including setup, maintenance, and support. On the other hand, Managed IT Services involve a third-party provider taking complete responsibility for a company’s IT needs, providing a more comprehensive and proactive service.
How much does the Managed IT Service Desk cost?
The cost can vary depending on the needs of each customer, best to have a call with someone at Transputec or get in touch and we will help you to derive transparent costs.
Multi-lingual outsourced service desk can Transputec provide this?
Transputec’s service desk offerings are delivered in English and some specific languages upon request. Please contact us to discuss your needs.
Can I get pay as you go IT helpdesk service?
Transputec can provide that service, but the service will be very generic to the standard IT support issues. Contact us to determine the best option for support services.
My internal IT customer response rate is very bad and I am getting complaints. How can I improve that?
Moving the first line services desk and contact to Transputec could be an option worth considering, leaving your internal staff to focus on other projects. We pride our selves on providing clear communications and quick resolutions to calls. Our Net promoter scores are an indicator of our performance. Get in touch to look at other ways we can help you drive customer satisfaction.
How can an MSP improve the response rate for my internal users?
To improve the response rate for internal users, an MSP can take various measures. Often, users are disappointed with the speed and resolution provided by their internal IT teams. This can be attributed to the numerous challenges that in-house IT personnel face daily, along with limited bandwidth and expertise to tackle complex problems. At Transputec, we understand these challenges, and with over 35 years of experience in supporting users, we have developed our expert system. We have integrated AI technology into our operations to complement our training academy. This allows us to provide advanced technical support and leverage AI-powered solutions to enhance our response times and problem-solving capabilities. By utilising our expert system and AI technology, we can effectively address a wide range of IT issues efficiently, ensuring faster response and resolution for internal users. Our extensive experience and ongoing training programs enable us to provide top-notch support while alleviating the burden on internal IT teams.
Can the cost estimate from the calculator be tailored to my business size?
Yes, Transputec’s Managed IT Service Desk Cost Calculator is fully customisable. Whether a small business or a large enterprise, the calculator allows you to adjust the inputs to reflect your organisation’s specific needs and scale, ensuring a tailored cost estimate. Click here to know more- Get Your Quote