24x7 IT Service Desk For Your Business
We aim to become an indispensable extension of your team, serving as your trusted IT support desk partner. Our expertise and strategic guidance are invaluable assets for any business striving for success in today’s competitive landscape. With us by your side, you gain a competitive edge that propels your growth.
Elevating IT Operations with 24x7 IT Service Desk Support
IT Service Desk Solution for SMEs
We are the leading IT service provider in London, offering an IT Service Desk solution for SMEs to enhance your IT operations. Our dedicated team of experts provides round-the-clock support, proactively handling customer IT service requests for SMEs and promptly resolving any issues that arise. With our comprehensive service offerings, we ensure seamless IT operations aligned with your business goals, driving productivity.
End-to-End IT Support 24/7
We deliver comprehensive IT support 24×7 through our IT Service Desk, acting as a dedicated IT support team to ensure the uninterrupted operation of your IT services. Our certified IT professionals provide end-to-end support, encompassing 1st, 2nd, and 3rd line support. Our advanced technical expertise provides effective, long-term solutions, collaborating with your internal teams or third-party suppliers.
Why Use Our IT Service Desk
Better End User Experience
At Transputec, we live by the belief that exceptional end user support is the cornerstone of a successful IT operation. Our Managed Service Desk is specifically designed to improve end user support experiences and ensure maximum satisfaction. We support this by evidence of our NPS scores.
Enhanced Productivity
Our Service desk experts are experts in handling tickets coupled with clear communication to end users. Let us handle your IT support needs, and let your internal resources can focus on strategic initiatives within your business. This translates into high levels of end user satisfaction and greater productivity.
Cost Savings
Our Managed Service Desk provides a measurable cost savings compared with maintaining an in-house IT support team, without impacting flexibility. You can confidently reduce costs associated with staff recruitment, learning & training and IT infrastructure, while still enjoying superior support.
Scalability and Flexibility
We understand that businesses evolve and grow. Our Managed Service Desk offers scalability and flexibility to align with your changing IT requirements. We have the capabilities to scale up or down accordingly. Our team will answer and handle calls and provide a customer experience that is world class with real-time NPS Scores.
Exceptional SLA's
Our exceptional service quality is achieved by our people and the tools we use to achieve significant reductions in response and resolution times for IT issues. This is our commitment to efficient support and is reflected in our consistently high NPS score, which is measured in real-time.
One Touch Issue Resolution
Our Service desk teams are supported by innovative AI engines that have been built internally to provide valuable insights to the request for support dramatically reducing the response and resolution time for issues and support tickets.
With Transputec’s IT Service Desk, you can elevate your IT operations to new heights. Enjoy the benefits of seamless IT support, improved productivity, and cost savings while concentrating on propelling your business forward. One standout advantage of our IT Service Desk is our commitment to customer satisfaction. Utilising metrics such as the Net Promoter Score (NPS). By consistently delivering exceptional service and exceeding customer expectations, we not only strengthen our reputation but also foster long-term relationships built on trust and reliability.
Prepare IT Service Desk with Transputec
This blog provides an overview of the IT Managed Support Services and how Transputec provides Managed IT Services to prepare that.
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Frequently asked questions
What is a IT Service Desk?
A IT Service Desk also known as an IT Help Desk, is a comprehensive solution that provides businesses with a dedicated team to handle their IT support needs. This service is designed to manage and resolve IT issues, ensuring a streamlined process and increased productivity. Transputec’s service desk is manned 24×7 providing round-the-clock support. We answer the calls as if it were your teams and have a determination to provide an exceptional service to your end users.
A Managed IT Service Desk, also known as an IT Help desk, is a solution that offers businesses a dedicated team to assist with their IT support requirements. This service aims to efficiently handle and resolve IT issues, leading to smoother operations and improved productivity. It covers a range of services like technical support, resolving problems, fixing software and hardware issues, managing user accounts, and other IT-related tasks.
Transputec’s service desk is available 24/7, ensuring continuous support for your business. We answer calls as if we are part of your team, and our goal is to provide exceptional service to your end users.
What does an IT Service Desk do?
An IT Service Desk serves as the first point of contact for users facing issues with their technology infrastructure. They provide critical support, including troubleshooting, problem resolution, and maintaining the overall IT environment.
What are the benefits of a fully managed IT Service?
A fully Managed IT Service involves outsourcing your business’s IT needs to a specialised provider. This service covers everything from network management to end-user support, allowing businesses to focus on their core operations.
What is the difference between IT Services and Managed IT Services?
IT Services refer to the broad spectrum of services involving technology, including setup, maintenance, and support. On the other hand, Managed IT Services involve a third-party provider taking complete responsibility for a company’s IT needs, providing a more comprehensive and proactive service.
How much does the IT Service desk cost?
The cost can vary depending on the needs of each customer, best to have a call with someone at Transputec or get in touch and we will help you to derive transparent costs.
Multi-lingual outsourced service desk can Transputec provide this?
Transputec’s service desk offerings are delivered in English and some specific languages upon request. Please contact us to discuss your needs.
Can I get pay as you go IT helpdesk service?
Transputec can provide that service, but the service will be very generic to the standard IT support issues. Contact us to determine the best option for support services.
My internal IT customer response rate is very bad and I am getting complaints. How can I improve that?
Moving the first line services desk and contact to Transputec could be an option worth considering, leaving your internal staff to focus on other projects. We pride our selves on providing clear communications and quick resolutions to calls. Our Net promoter scores are an indicator of our performance. Get in touch to look at other ways we can help you drive customer satisfaction.
How can an MSP improve the response rate for my internal users?
To improve the response rate for internal users, an MSP can take various measures. Often, users are disappointed with the speed and resolution provided by their internal IT teams. This can be attributed to the numerous challenges that in-house IT personnel face daily, along with limited bandwidth and expertise to tackle complex problems. At Transputec, we understand these challenges, and with over 35 years of experience in supporting users, we have developed our expert system. We have integrated AI technology into our operations to complement our training academy. This allows us to provide advanced technical support and leverage AI-powered solutions to enhance our response times and problem-solving capabilities. By utilising our expert system and AI technology, we can effectively address a wide range of IT issues efficiently, ensuring faster response and resolution for internal users. Our extensive experience and ongoing training programs enable us to provide top-notch support while alleviating the burden on internal IT teams.
Can the cost estimate from the calculator be tailored to my business size?
Yes, Transputec’s IT Service Desk Cost Calculator is fully customisable. Whether a small business or a large enterprise, the calculator allows you to adjust the inputs to reflect your organisation’s specific needs and scale, ensuring a tailored cost estimate. Click here to know more- Get Your Quote
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