AT A GLANCE
Challenges
- High Platform Costs
- Need for Direct Customer Interaction
- Limited Promotional Capabilities
- Customer Engagement and Loyalty
- Integration with Existing Systems
Outcomes
- Enhancing User Experience
- Cost Reduction
- Future-Proofing
The Customer
Founded in 1999, T&S Enterprises boasts over two decades of experience in supplying high-quality fish and seafood. Based in London, T&S have carved a niche for themselves by offering an impressive selection sourced globally, with a focus on freshness and sustainability.
The Challenge
Our Approach
Transputec developed a new mobile app for T&S Enterprises, enhancing the user experience and streamlining interactions. Available on iOS and Android, the app features secure login, a customisable “My Templates” page, a “My Favourites” section, and an order management page. It simplifies product browsing and integrates seamlessly with backend systems.
The Outcome
T&S Enterprises previously hosted its customer ordering services on a third-party online marketplace platform. However, the costs associated with this platform were becoming increasingly expensive. Recognising the need for a more cost-effective solution, T&S sought to build its App, allowing users to order directly from them and bypass the need for this platform. This move would not only reduce costs but also enable T&S to promote special offers directly to their customers, thus enhancing customer engagement and loyalty. Additionally, T&S aimed to simplify the ordering process and seamlessly integrate it with their backend systems and processes, developed by Transputec.