AT A GLANCE
Challenges
Outcomes
The Customer
The Diocesan IT Consortium brings together the Church of England dioceses of Guildford, Winchester, and Portsmouth, collaborating to procure shared IT services and connectivity. Their region spans across Surrey, Hampshire, London, Sussex, and Dorset, encompassing more than 600 parishes, 800 church buildings, and 220 church schools. The Consortium’s IT services support around 270 staff members, including senior clergy and volunteers.
The Challenge
Transputec transformed the Consortium’s IT Service Desk, implementing proactive support and a user-friendly portal. This resulted in a 50% reduction in incident tickets and high user satisfaction, reflected by an 82 Net Promoter Score.
Our Approach
Transputec’s comprehensive approach involved a multifaceted revision of FSL’s IT infrastructure. We executed a series of parallel tasks to ensure a seamless migration into a managed service environment.
The Outcome
Transputec’s partnership with the Diocesan IT Consortium enhanced incident management, reduced tickets by 50%, and improved user experience through a new online portal and proactive support initiatives, boosting overall employee productivity.
