AT A GLANCE
Challenges
Outcomes
The Customer
The Woodland Trust, the UK’s top conservation charity, protects and restores woodlands. Managing 1,000+ sites, it aims to plant 50 million trees by 2025, preserving biodiversity and fighting climate change.
The Challenge
As the Woodland Trust grew, their existing IT service desk struggled to meet the demands of their expanding operations. The system faced long response times, difficulties in handling routine tasks, and lacked the personalised support needed for staff with diverse technical skills. The Trust needed a solution that would improve efficiency, enhance staff support, and better align with their environmental mission.
Our Approach
Transputec implemented a bespoke IT service desk solution, designed to integrate seamlessly with Woodland Trust’s existing infrastructure. The approach focused on optimising cloud costs, enhancing cybersecurity, and providing 24/7 IT support, ensuring a more efficient and responsive service desk that aligned with the Trust’s objectives and operational needs.
