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Database Administration as a Service (DBAaaS) Solutions for Bristow Sutor

DBAaaS
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AT A GLANCE

Challenges

  • Organic growth and client acquisitions
  • Aging infrastructure
  • Budget constraints

Outcomes

  • Performance improvement
  • Issue resolution
  • Operational efficiency
“Transputec's DBAaaS team excelled in planning, problem-solving, and execution. Their solutions met our expectations, leading us to extend our partnership to include production support. Their capabilities earned our confidence.“
Bristow
James Mills
Head of IT and Development
B s

The Customer

Bristow & Sutor is a family business founded in 1977 based in Redditch, Worcestershire. Bristow & Sutor has grown to more than 450 employees working across the UK, providing end-to-end debt collection and credit management support for clients and have a reputable status in the debt recovery business.

The Challenge

Bristow Sutor’s SQL Server database environment, internally managed for over 15 years, encountered performance hurdles due to organic growth and significant client acquisitions. The existing infrastructure struggled to keep pace with the increased demands, resulting in persistent issues. Bristow faced the challenge of enhancing the performance of their databases without making substantial investments in new hardware.

Our Approach

Transputec’s DBAaaS team analysed Bristow’s SQL Server, identifying performance issues due to increased workload. They proposed optimising queries, indexing strategies, and code refinement to improve efficiency without hardware upgrades, aiming for operational stability and enhanced performance.

The Outcome

Transputec’s DBAaaS service significantly improved Bristow Sutor’s database performance. CPU usage dropped from 100% to 40-60%, eliminating lock issues. The successful implementation led to system stability, allowing users to work without disruptions and enabling future initiatives.

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